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Statistics

  • Our call center's ATR (average time to resolve) an IT problem from start to finish is 22 minutes
  • 95% of all calls are resolved with one phone call by our call center 
  • Our call center's AWT (average wait time) for technician under 2 minutes 
  • On average over the last 9 years of providing Managed IT Services, we have delivered savings of more than 35% to our customers in termof IT support costs 

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Managed IT Services
Features 

  • Patch Management 
  • Hardware & Software Inventory & Auditing  
  • System Monitoring & Alerting  
  • Remote Application Deployment  
  • 24/7/365 Call Center  
  • Ticketing System & Knowledge Base  
  • Reporting Tools


Supported Operating Systems:

  • Windows XP, Windows Vista, Windows 7 and Windows 8
  • Macintosh (64-bit) OS X 10.6 and 10.7 and 10.8 (Mountain Lion)
  • Windows Server 2003 Standard & Enterprise Editions, Windows Server 2008 - Standard, Enterprise, Data Center, SBS, and Hyper-V Server, Server Core Windows Server 2012 R2, Windows Server 2012 Standard & Enterprise Editions,  Windows 2012, Windows 2012 SBS, 
  • Linux 32 & 64 bit - UBUNTU 11.1, UBUNTU 12.04, UBUNTU 11.04, UBUNTU 10.04, UBUNTU 8.04, UBUNTU 8.1, FEDORA Fedora release 16 (Verne), FEDORA Fedora release 17 (Beefy Miracle), Red Hat 5.9, Red Hat 5


Facts & Benefits

  • Provides economies of scale that allows small and medium businesses to receive Fortune 500 class IT management and support at an affordable cost
  • SMBs report an average of 50+ hours per employee in lost productivity per year due to IT problems
  • Net-Flow Solutions’ Managed IT Services will reduce IT downtime and security issues by over 70% via proactive management
  • Cut the attend time to a problem to less than 5 minutes versus several hours via our remote management technology and 24/7/365 call center
  • Your IT infrastructure will be supported by a team of highly specialized and experienced engineers working from our US-based Network Operations Centers 24x7x365, providing services enjoyed by Fortune 500 companies at an affordable monthly rate