Our easy deployable and secure solution enables Net-Flow Solutions' technicians the ability to provide troubleshooting support to our client's computers no matter where they are located in the world, thus improving response time to fix. Our technicians can access computers behind gateways (NAT) without port mapping, as well as transfer files from their nodes to the clients if needed. The client side software enables us to protect against man-in-the-middle attacks. The communications between the host and the local connection is encrypted 256-bit RC4 using a key that rolls once per day. Our help desk solution allows clients to create, manage, and track issues in detail, including a complete issue history tracking with user, date, and time stamp, support for file attachment and screen shots of the error messages, and a knowledge base.

Benefits

• Reduced Break-Fix Times
• Reduced Onsite Support Fees
• Web-based Trouble-ticket system with history tracking
• Integrated Online Chat Immediate Access to Support
• Support available world wide
• Maximum Security Practices